Fulfillment Policy
Fulfillment Policy - Refunds & Cancellation Policies
Fulfillment Policy
At RepairGrow, we ensure that the services we provide are satisfactory, with a focus on delivering high-quality digital marketing services in alignment with our agreements. Customer satisfaction is our utmost priority, and we take all complaints about the services rendered seriously. This Fulfillment Policy (the “Policy”) provides details regarding our delivery process, refund eligibility, and general project guidelines, in accordance with the client’s contractual obligations. Please read this Policy carefully to understand your rights, responsibilities, and the refund requirements.
Delivery Policy
RepairGrow provides digital marketing services, including but not limited to the management of advertising accounts, SEO, creation of digital content, etc. Delivery of our services will take place electronically via email, project management tools (e.g., Slack, Google Drive), and virtual meeting platforms (e.g., Google Meet) based on the client’s preferences, as mutually agreed at the start of the project.
Communication Between Client and Agency
We will primarily communicate via Slack, Google Meet, and email, utilizing platforms like Google Drive or Dropbox for file sharing and project tracking. Any additional communication tools must be mutually agreed upon before the start of the project.
Rights to Digital Assets, Data, and Proprietary Materials
Per the agreement, all digital assets, accounts, and data related to the services provided, including but not limited to videos, images, research materials, and textual content, are the property of the client. RepairGrow relinquishes ownership of these materials upon the completion of services and the fulfillment of all contractual obligations.
Refund Policy
RepairGrow adheres to a strict refund policy, and refunds will only be granted under specific conditions:
- If the service has not been performed at all during the term of the contract or cannot be provided due to unforeseen circumstances.
- Refund claims must be submitted within five (5) business days following the signing of this document or the initiation of the project. Once the project has commenced, refunds will no longer be eligible as both parties are committed to the agreed-upon scope of work.
Refund eligibility is limited to these scenarios:
- The services outlined in the contract cannot be provided or have not been initiated.
- The client has made a payment for an upcoming month but decides not to proceed, provided the request for a refund is made within the first five (5) days of that month.
Exceptions to Refunds
The following situations are not eligible for refunds:
- The client changes their mind after the service has been provided as outlined.
- The client was informed of any potential limitations or issues before purchasing.
- The service was delivered as agreed, but the client did not like the result or found they had no use for it after delivery.
Project Abandonment
If RepairGrow is unable to proceed with or finalize the delivery of services due to the client’s failure to respond or cooperate for a period of thirty (30) days, the project will be deemed abandoned. In such a case, RepairGrow may reduce any refund amount to zero, and the client agrees to forfeit any previously paid fees under this provision.
Agreement Duration And Cancellation Terms
Duration of Agreement
The agreement between RepairGrow and the client will commence on the date of signing and will remain in effect until terminated by the client through a written cancellation notice.
Advance Notice of Termination
Either party wishing to terminate the agreement must provide a minimum of five (5) business days’ written notice prior to the intended termination date. This ensures that both parties can plan for the conclusion of services and settle any remaining deliverables or financial obligations.
Completion of Services
Upon receiving a termination notice, RepairGrow will complete all outstanding tasks and services that were previously agreed upon, up to the effective date of termination.
Termination Due to Non-Payment
RepairGrow reserves the right to terminate the agreement if the client fails to make payments within ten (10) business days of receiving an invoice. Services may also be suspended if payment is not received, and full termination will proceed if the payment issue remains unresolved.
Force Majeure
Neither RepairGrow nor the client will be held liable for delays or failures to perform obligations under this agreement if such delays or failures are caused by unforeseen events beyond reasonable control (e.g., natural disasters, government actions, or significant technical failures).
Obligations After Termination
After termination, both parties must immediately fulfill all financial obligations. Additionally, both parties must cease using any confidential information or materials provided during the course of the project and return any related documents to the other party.
We are committed to ensuring client satisfaction and addressing concerns promptly and effectively.